Refund Policy

1. General Overview

Because our agency provides tailored, time-intensive professional services (including content creation, advertising campaign setups, social media management, and strategic consulting), completed work and active service hours cannot be returned or restored.

2. Eligibility for Refunds

Refunds may be requested under the following specific conditions:

• Service Non-Delivery: If a project or retainer has been paid for but no work, kickoff, or initial deliverables have commenced within 14 business days of signing/payment.
• Duplicate Payment: In the event of a technical billing error resulting in duplicate charges for the same invoice or service package.
• Project Cancellation (Pre-Execution): If you cancel your agreement in writing before any onboarding, research, creative development, or media setup has begun.

3. Non-Refundable Items & Services

The following charges are strictly non-refundable once work has started or spend has occurred:

• Paid Ad Spend: Any advertising budget directly paid to third-party platforms (Meta, Google, TikTok, LinkedIn, etc.) is non-refundable.
• Completed & Approved Deliverables: Approved strategy decks, graphics, copy, website designs, or posted content.
• Monthly Retainer Services: Monthly ongoing management fees once the active billing cycle has begun.
• Third-Party Software/Tool Fees: Specialized subscriptions, APIs, or stock assets purchased specifically for your project.

4. Request Process

To request a refund or raise a billing dispute, please follow these steps:

1. Submit a formal written request via email to info@softechlimiteds.com.
2. Include your full name, business name, invoice number, and detailed explanation of the refund request.
3. Our accounts team will review your account history and notify you of approval or rejection within 5 to 7 business days.

5. Approved Refund Processing

If your refund is approved, it will be processed using the original method of payment within 7–10 business days. Please note that credit card processing times may vary depending on your financial institution.

6. Contact & Support

If you have questions regarding this Refund Policy or need assistance with your billing statement, please reach out to our client care team: